Terms and Conditions

Welcome to LetsMeds (“LetsMeds,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of www.letsmeds.com (the “Website”) and any services, communications, or assistance provided through our platform.

Please read these Terms carefully before using our Website. By accessing, browsing, or using the Website, or by contacting LetsMeds for information or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue using the Website.

1. About LetsMeds

LetsMeds is an India-based pharmaceutical wholesaler, distributor, and third-party medicine provider engaged in the supply and distribution of branded and generic specialty medicines through authorized business partners and suppliers.

LetsMeds does not manufacture pharmaceutical products, operate as a healthcare provider, or provide medical diagnosis or treatment. Information available on the Website is intended for general informational purposes only and should not be considered a substitute for professional medical advice.

2. Acceptance of Terms

By accessing or using the Website, you confirm that you:

• Have read and understood these Terms.
• Agree to comply with all applicable laws and regulations.
• Accept responsibility for your use of the Website.
• Agree to our Privacy Policy and any other policies referenced on the Website.

These Terms apply to all visitors, customers, business partners, healthcare professionals, caregivers, and other users of the Website.

3. Definitions

For the purposes of these Terms:

“Website” means https://www.letsmeds.com and all associated webpages and online services operated by LetsMeds.

“User,” “You,” or “Your” means any individual or organization accessing or using the Website.

“Services” refers to the medicine sourcing assistance, customer support, product information, quotation assistance, and related services provided by LetsMeds.

“Supplier” means a third-party distributor, exporter, wholesaler, or other authorized entity that may supply products requested through LetsMeds.

4. Eligibility

You may use the Website only if you:

• Are legally capable of entering into a binding agreement under the laws applicable to you.
• Use the Website for lawful purposes.
• Provide accurate and complete information when requested.
• Comply with these Terms and all applicable laws.

If you are using the Website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

5. Scope of Services

LetsMeds provides information and assistance relating to specialty medicines and healthcare products.

Our services may include:

• Responding to product inquiries.
• Assisting customers in locating medicines through trusted suppliers.
• Providing quotations upon request.
• Coordinating communication with suppliers and logistics partners.
• Sharing product availability information.
• Providing customer support throughout the sourcing process.

The information available on the Website is provided for general informational purposes only and should not be relied upon as medical, pharmaceutical, legal, or financial advice.

6. Third-Party Medicine Sourcing

LetsMeds is an India-based pharmaceutical wholesaler, distributor, and third-party medicine provider.

Depending on the nature of your request, LetsMeds may facilitate communication or coordination with trusted suppliers, logistics providers, or other service providers.

Unless expressly stated otherwise:

• LetsMeds is not the manufacturer of any medicine.
• LetsMeds does not guarantee continuous product availability.
• LetsMeds does not control manufacturing schedules or supplier inventory.
• LetsMeds does not guarantee that a requested product will always be available in every country.

Availability may vary due to regulatory requirements, supplier inventory, manufacturing changes, transportation restrictions, customs procedures, or other factors beyond our reasonable control.

7. User Responsibilities

When using the Website, you agree to:

• Provide accurate and current information.
• Use the Website only for lawful purposes.
• Avoid submitting misleading or fraudulent requests.
• Respect applicable intellectual property rights.
• Refrain from attempting unauthorized access to the Website or its systems.
• Comply with import, customs, and medicine regulations applicable in your country.

You are solely responsible for ensuring that any medicine requested or purchased is permitted under the laws and regulations of your jurisdiction.

8. Website Use

You agree not to:

• Interfere with the operation or security of the Website.
• Upload malicious software, viruses, or harmful code.
• Attempt to gain unauthorized access to restricted areas.
• Copy, scrape, or reproduce Website content without permission.
• Use automated tools to collect Website data without authorization.
• Engage in activities that may disrupt the Website or negatively affect other users.

LetsMeds reserves the right to suspend or restrict access to users who violate these Terms or engage in activities that may harm the Website or its users.

9. Product Information

LetsMeds makes reasonable efforts to ensure that product descriptions, specifications, pricing information, and other content published on the Website are accurate and current.

However:

• Product images are for illustrative purposes only.
• Packaging may differ from images displayed on the Website.
• Manufacturers may change packaging, labeling, or product specifications without prior notice.
• Information provided on the Website should not be considered a guarantee of product availability or suitability for a particular medical condition.

Users should always consult a qualified healthcare professional before using any medicine.

10. Pricing and Quotations

Prices displayed on the Website, if any, are provided for general informational purposes and may change without prior notice.

Where quotations are provided:

• Quotations are subject to supplier confirmation.
• Prices may vary due to exchange rates, supplier pricing, shipping costs, taxes, customs duties, or regulatory changes.
• A quotation does not constitute a legally binding offer until confirmed by LetsMeds.

Unless expressly stated otherwise, all prices are exclusive of applicable taxes, customs duties, import charges, and other government-imposed fees that may apply in the destination country.

11. Orders and Acceptance

Submitting an inquiry, quotation request, or order request through the Website does not automatically create a binding contract between you and LetsMeds.

An order or sourcing request is considered accepted only after:

• Required information has been received.
• Product availability has been confirmed by the relevant supplier.
• Applicable compliance requirements have been satisfied.
• Confirmation has been communicated by LetsMeds.

LetsMeds reserves the right to decline or cancel any request where:

• Product availability cannot be confirmed.
• Legal or regulatory restrictions apply.
• Fraud or misuse is suspected.
• Incorrect pricing or technical errors have occurred.
• Requested products cannot be supplied for reasons beyond our reasonable control.

Users will be informed where reasonably practicable if a request cannot be fulfilled.

12. Payments

Where payment is required for a requested product or service, LetsMeds will communicate the applicable payment terms before processing the request.

Payments, where applicable, must be completed using the payment methods accepted by LetsMeds at the time of the transaction.

LetsMeds reserves the right to:

• Verify payment information before processing a request.
• Decline or cancel a transaction where payment cannot be verified.
• Suspend processing until payment has been successfully received.
• Update accepted payment methods without prior notice.

Unless otherwise stated, users are responsible for any applicable bank charges, currency conversion fees, taxes, customs duties, or other charges imposed by financial institutions or governmental authorities.

13. Shipping and Delivery

LetsMeds works with trusted logistics providers to facilitate the delivery of requested medicines and healthcare products.

Estimated delivery times are provided for reference only and may vary depending on:

• Supplier processing times
• Product availability
• Destination country
• Customs clearance procedures
• Transportation delays
• Public holidays
• Regulatory inspections
• Events beyond our reasonable control

While LetsMeds strives to assist customers throughout the shipping process, we cannot guarantee delivery within a specific timeframe.

Risk associated with customs delays, import inspections, or restrictions imposed by local authorities may affect delivery schedules.

14. Import and Regulatory Compliance

Customers are solely responsible for ensuring that the importation, possession, purchase, and use of any requested medicine complies with the laws, regulations, and import requirements applicable in their country or region.

LetsMeds does not guarantee that every product displayed on the Website is legally available in every jurisdiction.

Customers may be required to provide additional documentation or information where required by local authorities or applicable regulations.

LetsMeds shall not be responsible for shipments delayed, refused, confiscated, or destroyed due to local legal or regulatory requirements beyond our reasonable control.

15. Cancellation, Returns and Refunds

Cancellation, return, and refund requests are subject to the nature of the product, supplier policies, applicable laws, and the stage of order processing.

Due to the nature of pharmaceutical and healthcare products:

• Requests for cancellation may not be possible once an order has been confirmed or dispatched.
• Certain medicines and temperature-sensitive products may not be eligible for return.
• Refunds, where approved, will be processed in accordance with LetsMeds’ applicable Refund & Cancellation Policy.

Customers are encouraged to review the separate Refund & Cancellation Policy available on the Website before placing a request.

16. Intellectual Property

Unless otherwise indicated, all content available on the Website, including but not limited to:

• Text
• Graphics
• Logos
• Icons
• Images
• Product descriptions
• Website design
• Layout
• Software
• Databases
• Videos
• Educational content

is owned by or licensed to LetsMeds and is protected by applicable intellectual property laws.

Users may access Website content solely for personal, lawful, and non-commercial purposes.

No content may be copied, reproduced, distributed, modified, republished, or exploited without prior written permission from LetsMeds, except where permitted by applicable law.

17. Acceptable Use

Users agree not to:

• Violate any applicable laws or regulations.
• Submit false, misleading, or fraudulent information.
• Attempt unauthorized access to the Website or its systems.
• Introduce malware, viruses, or harmful code.
• Interfere with the Website’s operation or security.
• Scrape, copy, or harvest Website content using automated tools without authorization.
• Use the Website for unlawful, abusive, defamatory, or fraudulent purposes.

LetsMeds reserves the right to suspend or terminate access where these Terms are violated.

18. Third-Party Links

The Website may contain links to third-party websites, healthcare resources, manufacturers, suppliers, or service providers for informational purposes.

These websites operate independently from LetsMeds.

LetsMeds does not control, endorse, or assume responsibility for:

• Third-party content
• Privacy practices
• Products or services
• Website availability
• Security measures

Users access third-party websites at their own discretion and should review the applicable terms and privacy policies of those websites.

19. Medical Disclaimer

The information available on the Website is provided solely for general informational and educational purposes.

Nothing contained on the Website should be interpreted as:

• Medical advice
• Diagnosis
• Treatment recommendations
• Professional healthcare advice
• A substitute for consultation with a qualified healthcare professional

Users should always consult their physician, pharmacist, or another qualified healthcare provider before starting, changing, or discontinuing any medication.

Reliance on any information available through the Website is solely at the user’s own risk.

20. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, LetsMeds makes no express or implied warranties regarding:

• Website availability
• Accuracy of content
• Product availability
• Suitability for a particular purpose
• Uninterrupted access
• Error-free operation
• Freedom from viruses or other harmful components

While we make reasonable efforts to maintain accurate information, errors or omissions may occasionally occur.

21. Limitation of Liability

To the maximum extent permitted by applicable law, LetsMeds, its directors, employees, affiliates, suppliers, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or relating to:

• Use of the Website.
• Reliance on Website content.
• Product availability.
• Delayed shipments.
• Customs actions or import restrictions.
• Supplier actions or omissions.
• Technical interruptions.
• Unauthorized access to information despite reasonable security measures.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

22. Indemnification

You agree to indemnify, defend, and hold harmless LetsMeds, its directors, employees, affiliates, suppliers, partners, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising out of:

• Your breach of these Terms.
• Your misuse of the Website.
• Your violation of applicable laws.
• Your infringement of the rights of any third party.

23. Force Majeure

LetsMeds shall not be responsible for delays or failures in performing its obligations where such delays result from events beyond its reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Public health emergencies
• Labor disputes
• Transportation disruptions
• Internet or communication failures
• Customs delays
• Supplier interruptions
• War, civil unrest, or similar events

Performance of obligations may be suspended for the duration of such events.

24. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how LetsMeds collects, uses, stores, and protects personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in India, unless otherwise required by applicable law.

26. Changes to These Terms

LetsMeds may revise these Terms from time to time to reflect changes in legal requirements, business operations, or Website functionality.

Updated Terms will become effective upon publication on the Website unless otherwise stated.

Continued use of the Website after revised Terms are published constitutes acceptance of the updated Terms.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

28. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies expressly referenced on the Website, constitute the entire agreement between you and LetsMeds regarding your use of the Website and supersede any prior understandings relating to the same subject matter.

29. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

LetsMeds

• Website: www.letsmeds.com
• Email: letsmeds@gmail.com
• WhatsApp: +91 7428091874
• Business Location: India

We will make reasonable efforts to respond to genuine inquiries in a timely manner.

Effective Date

• Effective Date: August 4, 2026
• Last Updated: August 4, 2026

By continuing to access or use the LetsMeds Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.