Refund, Return, and Cancellation Policy

Thank you for choosing LetsMeds. We are committed to providing a transparent and reliable experience for our customers. wholesaler, distributor, and third-party medicine provider, we work with trusted suppliers and logistics partners to help customers access specialty medicines.

Due to the nature of pharmaceutical products and applicable health regulations, refunds, returns, and cancellations are subject to the conditions outlined below. Please read this policy carefully before placing an inquiry or order.

1. Scope of This Policy

This Refund, Return & Cancellation Policy applies to all product inquiries, quotations, requests, and purchases facilitated through www.letsmeds.com.

By placing an inquiry or order through LetsMeds, you acknowledge that you have read and agreed to this policy.

2. Order Cancellation

Customers may request cancellation of an order before it has been confirmed for processing by the supplier.

Once an order has been confirmed, prepared for dispatch, or shipped, cancellation may no longer be possible.

Cancellation requests should be submitted as soon as possible by contacting our customer support team.

If cancellation is approved, any applicable refund will be processed according to the original payment method, subject to deductions for non-recoverable charges where permitted by law.

3. Return Policy

For safety, quality assurance, and regulatory reasons, medicines and healthcare products are generally not eligible for return once they have been dispatched or delivered.

Returns are not accepted because pharmaceutical products may be affected by handling, storage conditions, or temperature changes after leaving the supplier.

Exceptions may be considered only in limited circumstances, such as:

Incorrect product supplied.
Product received in a damaged condition.
Expired product received.
Product significantly different from the confirmed order.
Other situations approved after review by LetsMeds and the supplier.

Approval of a return request is at the sole discretion of LetsMeds and the relevant supplier.

4. Refund Eligibility

Refunds may be considered in situations including, but not limited to:

The requested product is unavailable after payment has been received.
The supplier is unable to fulfill the confirmed order.
A duplicate payment has been made.
An order is cancelled before supplier processing, where applicable.
A verified shipping or fulfillment error attributable to the supplier.
Other circumstances approved after review.

Refunds will not normally be available where:

The order has already been dispatched.
The customer changes their mind after processing has begun.
Delays occur due to customs inspections, import regulations, or local authorities.
Delivery is unsuccessful because of an incorrect shipping address provided by the customer.
The customer refuses delivery without an approved reason.
Import restrictions in the destination country prevent delivery.

5. Damaged or Incorrect Products

If you receive a product that is damaged, defective, expired, or different from the confirmed order, please notify LetsMeds within 48 hours of delivery.

To help us investigate your request, we may ask you to provide:

Your order or reference number.
Photographs of the product.
Photographs of the packaging and shipping label.
A description of the issue.
Any other information reasonably required for verification.

Failure to report issues within a reasonable period may affect our ability to process your request.

6. Refund Process

Once a refund request has been received, LetsMeds will review the information in coordination with the relevant supplier where necessary.

If approved, refunds will generally be processed using the original payment method whenever possible.

Processing times may vary depending on:

Payment provider processing times.
Banking procedures.
Currency conversion.
International payment processing.
Applicable regulatory requirements.

LetsMeds is not responsible for delays caused by banks, payment gateways, or financial institutions.

7. Shipping Charges

Shipping charges, customs duties, taxes, insurance fees, and similar costs are generally non-refundable unless the refund is due to an error directly attributable to LetsMeds or the supplier.

Customers remain responsible for any import duties, taxes, or governmental fees imposed by authorities in the destination country unless otherwise agreed in writing.

8. Non-Returnable Products

The following products are generally not eligible for return or exchange unless required by applicable law:

Prescription medicines.
Temperature-sensitive products.
Refrigerated medicines.
Opened or used products.
Products with damaged or missing original packaging.
Personalized or special-order medicines.
Products returned without prior authorization.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping and contact information.
Reviewing product details before confirming an order.
Ensuring that the requested medicine may be legally imported into the destination country.
Being available to receive the shipment.
Following any storage instructions after delivery.

LetsMeds is not responsible for issues resulting from incorrect information provided by the customer or failure to comply with local regulations.

10. Force Majeure

LetsMeds shall not be liable for delays, cancellations, or delivery issues caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters.
Government actions.
Customs inspections or delays.
Transportation disruptions.
Public health emergencies.
Supplier shortages.
Labor disputes.
War or civil unrest.
Internet or communication failures.

11. Changes to This Policy

LetsMeds reserves the right to update or modify this Refund, Return & Cancellation Policy at any time.

Any changes will become effective upon publication on the Website unless otherwise stated. We encourage users to review this policy periodically.

12. Contact Us

If you have questions regarding cancellations, returns, or refunds, please contact us:

LetsMeds

Website: www.letsmeds.com
Email: letsmeds@gmail.com
Call/WhatsApp: +91 7428091874

Our customer support team will make reasonable efforts to respond to your inquiry promptly and assist you in accordance with this policy.

Important Notice

LetsMeds is an India-based pharmaceutical wholesaler, distributor, and third-party medicine provider engaged in the supply and distribution of branded and generic specialty medicines through authorized business partners and suppliers. Refunds, returns, and cancellations may also be subject to supplier policies, applicable pharmaceutical regulations, payment provider requirements, and the laws of the destination country. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Effective Date: June 21, 2017