Privacy Policy

Effective Date: June 21, 2017

Welcome to LetsMeds (“LetsMeds,” “we,” “our,” or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit https://www.letsmeds.com (the “Website”) or communicate with us through our customer support channels, including email, WhatsApp, contact forms, or other communication methods.

Please read this Privacy Policy carefully before using our Website or submitting any information to us.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue the use of our Website.

1. About LetsMeds

LetsMeds is an independent third-party medicine sourcing and customer assistance platform headquartered in India. We help individuals, caregivers, healthcare providers, hospitals, pharmacies, and distributors connect with trusted medicine suppliers and logistics partners to facilitate access to specialty medicines.

LetsMeds does not manufacture pharmaceutical products and does not provide medical advice, diagnosis, or treatment. Any health-related information available on our Website is provided for general educational purposes only and should never replace professional medical advice from a qualified healthcare provider.

2. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, customers, healthcare professionals, caregivers, business partners, and other individuals who access or interact with LetsMeds through:

Our official website
Contact forms
Email communications
WhatsApp conversations
Telephone inquiries
Social media communication
Customer support services
Business inquiries
Quotation requests

This Privacy Policy governs only information collected by LetsMeds and does not apply to websites, applications, or services operated by third parties that may be linked from our Website.

3. Our Commitment to Your Privacy

Protecting your privacy is one of our core responsibilities.

We are committed to:

Processing personal information fairly and lawfully.
Collecting only the information reasonably necessary to provide our services.
Using information only for legitimate business purposes.
Maintaining appropriate technical and organizational safeguards to protect personal information.
Never selling or renting your personal information to unrelated third parties for marketing purposes.
Respecting your privacy rights under applicable laws.

We continuously review our privacy practices to improve the security and protection of personal information entrusted to us.

4. Definitions

For the purposes of this Privacy Policy:

“Personal Information” means any information that can identify or reasonably be linked to an individual, either directly or indirectly.

“Website” refers to https://www.letsmeds.com, including all associated webpages, features, and online services operated by LetsMeds.

“User,” “You,” or “Your” refers to any person who visits our Website, contacts us, submits an inquiry, requests information, or otherwise interacts with LetsMeds.

“Services” means the medicine sourcing assistance, customer support, information services, and related assistance offered by LetsMeds.

“Third-Party Service Providers” means trusted organizations that assist LetsMeds in operating its business, such as logistics companies, payment service providers (where applicable), technology providers, analytics providers, communication platforms, and other operational partners.

5. Information We Collect

The type of information we collect depends on how you interact with LetsMeds.

5.1 Information You Voluntarily Provide

When you contact us, request information, or use our services, you may voluntarily provide information such as:

Full name
Email address
Telephone number
WhatsApp or Viber number
Country of residence
Shipping destination
Organization or healthcare facility name (where applicable)
Details included in your inquiry
Product or medicine requested
Business communication details

You may choose not to provide certain information; however, doing so may limit our ability to respond to your request or provide assistance.

5.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically to help us improve performance, security, and usability.

This information may include:

Internet Protocol (IP) address
Browser type and version
Operating system
Device information
Language preferences
Pages viewed
Time spent on pages
Date and time of access
Referring website
Clickstream information
Error reports
Approximate geographic location derived from your IP address

This information is generally collected in an aggregated manner and is used to understand how visitors use our Website.

5.3 Cookies and Similar Technologies

LetsMeds uses cookies and similar technologies to enhance your browsing experience and improve our Website.

Cookies may be used to:

Remember your preferences.
Maintain website functionality.
Improve website performance.
Analyze visitor behavior.
Enhance security.
Measure website traffic.
Understand visitor engagement.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Website.

A separate Cookie Policy may provide additional information regarding the cookies and tracking technologies used by LetsMeds.

5.4 Information from Communications

If you communicate with LetsMeds through email, WhatsApp, telephone, social media, or contact forms, we may retain copies of those communications to:

Respond to your inquiries.
Improve customer service.
Maintain business records.
Resolve disputes.
Monitor service quality.
Meet legal or regulatory obligations where applicable.

5.5 Information We Do Not Intentionally Collect

LetsMeds does not intentionally collect personal information from children below the age required by applicable law. Our Website is intended for adults seeking information about specialty medicines or related services.

If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to delete such information.

Additionally, LetsMeds does not intentionally request or encourage users to submit confidential medical records or other sensitive health information through the Website unless specifically required as part of a legitimate customer support process.

6. How We Use Your Information

LetsMeds uses the information collected from you only for legitimate business purposes and to provide an efficient, secure, and reliable customer experience.

Depending on your interaction with our Website and services, we may use your information to:

Respond to your inquiries and customer support requests.
Assist you in locating or sourcing requested medicines through trusted suppliers.
Provide quotations, product availability, and shipping-related information.
Facilitate communication regarding your requests or ongoing transactions.
Verify the authenticity of inquiries where necessary.
Improve the performance, usability, and functionality of our Website.
Personalize your experience on our Website.
Monitor Website usage and analyze visitor behavior.
Detect and prevent fraudulent, unauthorized, or unlawful activities.
Maintain internal business records.
Comply with applicable legal, regulatory, and contractual obligations.
Protect the rights, property, safety, and security of LetsMeds, our customers, and our business partners.

We process only the information reasonably necessary for these purposes and do not use your personal information in ways that are inconsistent with this Privacy Policy.

7. Legal Basis for Processing Information

Where required by applicable law, LetsMeds processes personal information based on one or more of the following lawful grounds:

Your Consent

We process information when you voluntarily provide it through our Website, contact forms, email, WhatsApp, telephone, or other communication channels.

Performance of Requested Services

We process information when it is necessary to respond to your inquiries, provide quotations, facilitate medicine sourcing, or coordinate with trusted suppliers and logistics partners.

Legitimate Business Interests

We may process information to:

Improve our Website.
Enhance customer service.
Maintain Website security.
Prevent fraud.
Analyze Website performance.
Improve operational efficiency.

Our legitimate interests are balanced against your privacy rights and expectations.

Legal Compliance

We may process information where necessary to comply with applicable laws, regulations, legal proceedings, or lawful governmental requests.

8. Third-Party Medicine Sourcing

LetsMeds operates as an independent third-party medicine sourcing and customer assistance platform.

Our role is to help customers connect with trusted medicine suppliers and logistics providers for medicines that may be difficult to access through conventional channels.

Depending on your request, we may share only the information reasonably necessary with trusted partners involved in fulfilling your request, including:

Authorized medicine suppliers.
Distribution partners.
Shipping and logistics providers.
Customer support providers.
Payment service providers (where applicable).

Information shared with these partners is limited to what is necessary for providing the requested services.

LetsMeds requires its business partners to handle shared information responsibly and in accordance with applicable contractual or legal obligations.

9. When We Share Your Information

LetsMeds respects your privacy and does not sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes.

We may disclose information only in the following circumstances:

Service Providers

We may share information with carefully selected service providers who assist us in operating our Website or delivering requested services.

Examples include:

Website hosting providers.
Technical support providers.
Communication platforms.
Analytics providers.
Logistics partners.
Payment processors (if applicable).

These providers receive only the information necessary to perform their services.

Legal Requirements

We may disclose information if required to:

Comply with applicable laws.
Respond to lawful requests from governmental authorities.
Protect our legal rights.
Investigate fraud or security incidents.
Enforce our Terms and Conditions.
Prevent illegal activities.

Business Transfers

If LetsMeds undergoes a merger, acquisition, restructuring, asset sale, or other corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

With Your Consent

Where appropriate, we may share information with third parties when you have specifically requested or authorized such sharing.

10. International Data Transfers

LetsMeds serves customers in multiple countries.

As part of providing our services, your information may be processed, stored, or accessed by trusted service providers or business partners located in countries outside your country of residence.

Whenever international transfers occur, LetsMeds takes reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable privacy laws.

These safeguards may include:

Contractual confidentiality obligations.
Secure communication channels.
Access controls.
Data security measures.
Vendor due diligence.

While we strive to protect your information during international transfers, no method of electronic transmission or storage can guarantee absolute security.

11. Marketing Communications

LetsMeds may occasionally send communications regarding:

Product availability.
Service updates.
Order-related notifications.
Website improvements.
Educational healthcare information.
Promotional offers and announcements.

Where required by law, such communications will be sent only with your consent.

You may opt out of promotional communications at any time by:

Following the unsubscribe instructions included in our emails.
Contacting our customer support team.
Requesting removal from marketing communications through our official contact channels.

Please note that even if you opt out of promotional messages, we may still send important service-related communications necessary to respond to your inquiries or fulfill your requests.

12. Data Security

Protecting your personal information is a priority for LetsMeds. We maintain reasonable administrative, technical, and organizational safeguards designed to protect the information you share with us against unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures may include:

Secure website encryption (HTTPS/SSL)
Restricted access to personal information on a need-to-know basis
Password-protected systems and administrative controls
Routine security monitoring and maintenance
Firewall and malware protection
Secure communication channels where applicable
Regular software and security updates

Although we take reasonable precautions to safeguard your information, no method of data transmission over the Internet or electronic storage is completely secure. Accordingly, LetsMeds cannot guarantee absolute security, and users acknowledge the inherent risks associated with transmitting information online.

We encourage users to protect their own information by:

Using strong passwords for their devices and email accounts.
Avoiding sharing confidential information through unsecured communication channels.
Immediately notifying us if they believe their information has been compromised.

13. Data Retention

LetsMeds retains personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and legitimate business obligations.

The length of time information is retained depends on factors such as:

The nature of your inquiry or request.
Ongoing customer support requirements.
Legal or regulatory obligations.
Accounting and business record requirements.
Resolution of disputes or investigations.
Protection of LetsMeds’ legal rights.

Once personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable legal and operational requirements.

14. Your Privacy Rights

Depending on your country of residence and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request information regarding the personal data LetsMeds maintains about you.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Deletion

Where permitted by applicable law, you may request that your personal information be deleted.

Certain information may need to be retained where required by law or for legitimate business purposes.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to Restrict Processing

Where applicable, you may request that LetsMeds temporarily limit the processing of your personal information under certain circumstances.

Right to Object

You may object to specific processing activities where permitted by applicable law.

Exercising Your Rights

To exercise any applicable privacy rights, please contact us using the contact details provided at the end of this Privacy Policy.

For security purposes, LetsMeds may request reasonable identity verification before processing your request.

15. Children’s Privacy

LetsMeds is intended for use by adults seeking information about specialty medicines and related services.

Our Website is not directed toward children, and we do not knowingly collect personal information directly from individuals below the age required under applicable law.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.

Parents or legal guardians who believe that a child has submitted personal information through our Website are encouraged to contact us immediately.

16. Third-Party Websites

Our Website may contain links to third-party websites, healthcare resources, supplier websites, logistics providers, payment service providers, or other external platforms for your convenience.

These third-party websites operate independently from LetsMeds and maintain their own privacy policies and practices.

LetsMeds is not responsible for:

The privacy practices of external websites.
Their content or services.
Their security measures.
Their collection or processing of personal information.

We encourage users to review the privacy policies of every third-party website before providing any personal information.

17. Data Breach Response

While LetsMeds maintains appropriate safeguards to protect personal information, no security system is completely immune from risks.

In the unlikely event of a data security incident that affects personal information, LetsMeds will take appropriate steps to:

Investigate the incident promptly.
Contain and mitigate potential risks.
Restore affected systems where necessary.
Notify affected individuals where required by applicable law.
Cooperate with relevant regulatory or legal authorities where legally required.

We continually review and improve our security practices to reduce the likelihood of future incidents.

18. User Responsibilities

Users also play an important role in protecting their own personal information.

When using LetsMeds, you agree to:

Provide accurate and up-to-date information.
Avoid submitting false or misleading information.
Protect the confidentiality of your devices and communication accounts.
Notify LetsMeds promptly if you suspect unauthorized use of your information.
Use the Website only for lawful purposes.

Users remain responsible for maintaining the security of any devices or communication channels used to access the Website.

19. Automated Technologies

LetsMeds may use automated technologies to better understand how visitors interact with our Website.

These technologies may assist us in:

Measuring website traffic.
Improving page performance.
Identifying technical issues.
Understanding visitor preferences.
Enhancing overall user experience.

These technologies are not used to make automated decisions that produce legal or similarly significant effects on users.

20. Accuracy of Information

LetsMeds relies on the information provided by users to respond accurately to inquiries and facilitate requested services.

Users are responsible for ensuring that the information they submit is accurate, complete, and current.

LetsMeds is not responsible for delays, communication issues, or service limitations resulting from inaccurate or outdated information provided by users.

21. Changes to This Privacy Policy

LetsMeds may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the services we provide.

When significant changes are made, we will update the “Effective Date” at the top of this Privacy Policy. Where appropriate, we may also provide additional notice through our Website or other communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Your continued use of the Website after any revised Privacy Policy becomes effective constitutes your acceptance of the updated terms.

22. Compliance with Applicable Laws

LetsMeds is committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws relevant to our operations.

As an India-based business serving customers in multiple countries, we strive to maintain privacy practices that are transparent, fair, and appropriate for international users.

Where required, we cooperate with lawful requests from government authorities, courts, and regulatory bodies while taking reasonable steps to protect user privacy.

23. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us using the details below.

LetsMeds

Website: https://www.letsmeds.com
Email: letsmeds@gmail.com
WhatsApp: +91 7428091874
Business Location: India

We will make reasonable efforts to respond to legitimate privacy-related inquiries within a reasonable timeframe.

24. Privacy Requests

If you wish to:

Access your personal information
Correct inaccurate information
Request deletion of information
Withdraw consent (where applicable)
Ask questions regarding our privacy practices

please contact us using the details provided above.

For security purposes, LetsMeds may request reasonable identity verification before processing privacy-related requests.

25. Medical Disclaimer

LetsMeds is an independent third-party medicine sourcing and customer assistance platform.

The information published on this Website is intended solely for general informational and educational purposes. It should not be interpreted as medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.

Medicine availability, pricing, product descriptions, and related information may change without prior notice. While we make reasonable efforts to keep the information on our Website accurate and up to date, LetsMeds does not guarantee the completeness, accuracy, or suitability of any information for a particular medical condition or treatment.

Users should always consult their physician, pharmacist, or another qualified healthcare provider before starting, stopping, or changing any medication.

Never disregard professional medical advice because of information obtained from this Website.

26. Platform Disclaimer

LetsMeds does not manufacture pharmaceutical products and is not a substitute for licensed healthcare providers, hospitals, pharmacies, or medical professionals.

Our role is to assist customers in sourcing medicines through trusted suppliers and logistics partners.

Availability of products may vary depending on:

Local regulations
Manufacturer availability
Supplier inventory
Shipping restrictions
Import requirements
Other applicable legal or regulatory factors

Nothing contained on this Website should be interpreted as a guarantee of product availability or an offer to supply medicines where prohibited by applicable law.

Users are responsible for ensuring that the purchase, importation, possession, and use of medicines comply with the laws applicable in their country or region.

27. Intellectual Property

Unless otherwise stated, the content contained within this Privacy Policy and on the LetsMeds Website is the property of LetsMeds or its licensors and is protected by applicable intellectual property laws.

Users may access this Privacy Policy for personal and informational purposes only. No portion of this document may be reproduced, distributed, or commercially exploited without prior written permission, except where permitted by applicable law.

28. Severability

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

The invalidity of one provision shall not affect the validity or enforceability of any other provision.

29. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Any disputes arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in India, unless otherwise required by applicable law.

30. Entire Policy

This Privacy Policy constitutes the complete statement of LetsMeds’ privacy practices regarding the collection, use, disclosure, storage, and protection of personal information through the Website.

It supersedes any previous versions of this Privacy Policy published on the Website.

If any provision of this Privacy Policy conflicts with applicable law, the applicable law shall prevail to the extent of the conflict.

31. Acceptance of This Privacy Policy

By accessing or using the LetsMeds Website, contacting us, or voluntarily providing information through any communication channel, you acknowledge that:

You have read this Privacy Policy.
You understand how your information may be collected and used.
You consent to the practices described in this Privacy Policy, where consent is the applicable legal basis.
You agree to use the Website in accordance with this Privacy Policy and our applicable Terms & Conditions.

If you do not agree with this Privacy Policy, please discontinue use of the Website and refrain from submitting personal information through our services.

Effective Date

Effective Date: June 21, 2017

Last Reviewed: August 2, 2026